What Are SmartBots, PropertyBots™, Avatars, and On-Page Chatbots?
SmartBots/Avatars, ChatBots, VideoBots and our PropertyBots™ [which have been created for our specialist market of estate agents/commercial agents/showroom tours], are all pre-programmed “on-page sales or service guides” or Virtual Assistants, that respond in a conversational way, using natural language patterns and engage site visitors, and give information. Whether you work with an English speaking audience, or different languages and markets – we have @ 30 language options, we can help you.
Our Avatars can use voiceovers, or up-to-date, TTS [Text To Speech technology and “lip-sync” technology] to give life to scripts that are created for each use. i.e. the needs of Estate Agents are very different say, from a dentist, and so on.
Avatars are the programmable 2D or 3D “people” that appear on a page, and supply information to a site visitor. Whereas ChatBots are the conversation boxes you often find on a site in the bottom right-hand corner, through which your site visitor interacts and has a conversation to gain more information, raise a complaint, or get questions answered. Sometimes they have a human behind them but more and more they have a conversation flow powered by AI [Artificial Intelligence].
For some, they are frustrating to use, but that is caused by the fact the conversation flows and the words used have been badly programmed, or the purpose they have been applied to is too complicated for the level of Chatbot.
Others may not tell you this, but Chatbots suit most, but not all situations.
The right conversation flows, and the right applications, make all the difference.
ChatBots can also help filter an inquiry, a query, a complaint, or a sales prospect to the right information or person.
They are fully programmable and can include whatever calls to action you want them to do. You set up [or we can] a “chat flow”, with questions, and answers, some of which the flow may answer totally. Others will be programmed to “palm off” to the appropriate person, or departments, you wish them to speak with. They can be split tested too, to further enhance their effectiveness. And the more they are used the more they learn through the built-in Artificial Intelligence. And the more useful they become.
We help you set it all up and use the technology and scripting that gives you the ability to add visitor interaction on any of your websites, or pages through an advanced chatbot, smartbot/avatar/propertybotTM, and messaging system.
You can just have an avatar on its own, a chatbot on its own, or have both working together. All with the sole purpose of boosting your sales and leads, or managing customer service issues.
The tech has been created using years of testing and data analysis and continues to evolve using industry-leading tools and features, and artificial intelligence. Installation is as easy as can be – just a simple bit of code. Curious? The call us on 01635 800074 or email firstname.lastname@example.org